We care about your integrity

We are happy that you choose to share information about how you travel. At the same time, we understand the responsibility you are giving us in handling your data. We have a number of safety and security systems in place so that your data is not mis-used or ends up in the wrong hands. This relates to how TRavelVU is constructed, where data is stored and processes for data export and analysis. We want you to feel safe when you are providing your data to help support more sustainable transport systems.

The data is only analysed to learn about the transport system

The data material that is collected is only used with the purpose to investigate how the transport system is used. No other analyses are allowed. The result and logs from the analysis are saved to review which analyses have been made. When the result is presented in reports or presentations, it is always aggregated so that identification of individuals is impossible. 

Only authorised personnel are allowed to use the data

To ensure that only authorised personnel have the opportunity to view and analyse data, retrieval of data can only be made by a few pre-defined people at Trivector. The data retrieval is saved in password-protected files where only the people that need access can see it. It is forbidden for personnel to save data on their personal compter. Logs, data programs and routines ensure compliance with these rules.

You decide over the data 

You decide what data you deliver to us. You can at any time see the travel data that you are giving us in your TRavelVU-app. You can also ask to get the data from us, and we can also send other information, such as version of the app or language used if requested. You have the right to demand that all your data is removed at any time. 

You are anonymous to us

We do not know who you are. When you download the TRavelVU-app a TRavelVU-ID is created, which is how we identify data from the same device. What we know about you is only what you tell us in the survey questions. This means that we (with the exception for certain surveys) can not identify you. If you want to access your own data or delete it, you need to send us your TRavelVU-ID, otherwise there is no way for us to find your data. ​

Do you have any questions? 

Feel free to contact us at support.travelvu.se